Deliveroo Customer Privacy Policy

ROOFOODS CONSUMER PRODUCTS DELIVERY GULF SPC ("we", "our", "us" or "Deliveroo") is committed to protecting the privacy of all users of our website, or mobile applications (together, the "Sites"). Please read the following privacy policy that explains how we collect, use, process, and protect your information.

يرجى الضغط هنا لعرض سياسة الخصوصية باللغة العربية

Please click here for an Arabic translation of this Privacy Policy

1. Contact Details

2. How We Collect Your Information

We collect your personal information to learn how visitors use our Sites, to help us improve our services and security and to optimize customer experience.  We collect such personal information when you interact with us or use our services, such as when you use our Sites to place an order.

3. Information We Collect From You

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

4. Use Of Your Information

We collect and use your information for purposes of providing online services through website or mobile phone, marketing and promotion, customer management and services, training purposes, issuing invoices, fulfilling statutory or contractual obligations, protecting the rights of parties and related stakeholders, insurance, after-sales service, promotion and award activities, and operating our registered business.  If you refuse to allow us to collect your information, we may not be able to provide you the services, for example, placing an order.

5. Cookies

6. Direct Marketing

Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email or phone (including by push notification).

7. Retention Of Your Information

We will not retain your information for any longer than we think is necessary.

8. Sharing and International Transfers of Your Information

  1. We are very careful and transparent about who else your information is shared with.
  2. Sharing your information internally
  3. Sharing your information with third parties

9. Security

We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.

10. Your Rights

Under data protection law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our Data Protection Officer using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

11. Changes to Our Privacy Policy

Any changes to our privacy policy will be posted to the Sites and, where appropriate, we will notify you of the changes for example by email or push notification.

This privacy policy was last updated: 14 March 2022

Please click here for an Arabic translation of this Privacy Policy